CORTEX Operations Specialist

Overview

We are looking for a seasoned CORTEX Operations Specialist to oversee and manage the operational aspects of CORTEX applications in a banking setting. This position demands ensuring system uptime, stability, effective incident handling, and close collaboration with technical and business stakeholders.

Key Responsibilities

• Oversee daily operations of CORTEX applications within the banking environment
• Continuously monitor CORTEX applications, related services, interfaces, and batch processing jobs
• Investigate production incidents and conduct root cause analyses
• Address application alerts, errors, and operational challenges within set service level agreements (SLAs)
• Liaise with infrastructure, database, middleware, network, and application teams for smooth functioning
• Assist in deployment, release management, patching, and production change activities
• Conduct regular system health checks to maintain high availability and performance
• Manage incidents, problems, and change requests via IT service management tools
• Generate operational reports, analyze incidents, and maintain technical documentation
• Ensure adherence to banking security standards, operational controls, and audit policies
• Participate in on-call rotations and production support as needed

Candidate Requirements

• At least 5 years of experience in CORTEX operations, application support, or production support roles
• In-depth hands-on expertise with CORTEX systems and applications
• Prior experience in banking or financial service environments
• Strong grasp of production operations including incident management and troubleshooting
• Proficient with Linux/Unix environments, SQL, databases, and application monitoring solutions
• Understanding of batch processing workflows, system interfaces, APIs, and application integrations
• Knowledgeable in ITIL frameworks, particularly Incident, Problem, and Change Management processes
• Excellent analytical reasoning and problem-solving abilities
• Effective communication skills with strong stakeholder management capabilities
• Capability to work in a critical, high-availability banking production environment

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline
• ITIL certification advantageous
• Experience supporting high-stakes banking applications with 24/7 production support requirements