Communications Specialist

Position Overview

The Client Communications Specialist is tasked with overseeing and managing communications and workflow requests from clients through various client-facing platforms. The role involves ensuring all client instructions are reviewed promptly, correctly directed, escalated if necessary, and completed in alignment with client expectations, service level agreements (SLAs), and company standards.

This position functions as a critical communication link between clients, operational staff, legal teams, and support units, ensuring timely and accurate handling of client requests and system-driven work assignments.

Qualifications

• At least two years of experience in mortgage default servicing, foreclosure operations, legal support, or managing client systems is highly preferred.
• Familiarity with client portals and workflow management software relevant to the role.
• Demonstrated strong analytical thinking and solid organizational abilities.
• Capacity to effectively juggle multiple deadlines within a fast-paced, high-volume work setting.
• Excellent communication skills, both written and oral.
• Advanced skills in Microsoft Excel and usage of reporting tools are advantageous.