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About Norfolk County

Situated in the core of Southwestern Ontario, Norfolk County is among the largest single-tier municipalities in the province, serving a population exceeding 70,000. Recognized for its innovative spirit, diverse community, and commitment to collaboration, the municipality offers vast scope for professional development and career advancement.

Role Overview

The Communications Officer position entails crafting and disseminating clear and accessible communications through various digital and print outlets to keep residents well-informed and engaged. This role supports county initiatives, services, and strategic priorities by developing content, facilitating public engagement efforts, and maintaining a consistent, trustworthy image of Norfolk County.

Duties and Responsibilities

Receive and execute assignments to produce varied communication materials such as flyers, brochures, posters, reports, and digital content including website, social media, emails, and newsletters.
Adhere to timelines and priorities established by the Supervisor.
Ensure all materials align with Norfolk County's organizational goals.
Contribute to the implementation of the team's business plan.
Prepare and disseminate notices about service disruptions, news updates, ensuring precision and punctuality.
Create accessible content across multiple mediums adhering to standards like AODA and plain language guidelines with careful judgment on audience appropriateness.
Edit and improve customer service communications for clarity, consistency, and alignment with corporate policies.
Support public engagement campaigns by developing content and materials for surveys and community initiatives.
Track and report on performance metrics, such as web and social media analytics.
Maintain organized communication records in compliance with departmental and County information management policies.
Schedule and post content consistently across corporate channels.
Monitor social media interactions and address comments following defined protocols.
Ensure all communications undergo proper approval processes for accuracy and timeliness.
Uphold corporate communication standards and templates, especially for website content management.
Safeguard organizational privacy and confidentiality policies during all work.
Perform additional related responsibilities as required.

Qualifications & Experience

College diploma of two years in communication, media studies, public relations, journalism, marketing, or related disciplines.
Minimum three years of progressive experience in a formal communications role, preferably with municipal background.
Proficiency in corporate writing targeting diverse audiences.
Experience with graphic design and relevant software, including Adobe Creative Suite and Canva.
Competence with Microsoft Office, web content management systems, HTML, and CSS.
Understanding of website usability and accessibility standards.
Expertise in managing social media platforms and analyzing metrics.
Strong customer service skills toward internal stakeholders.

Skills and Abilities

Exceptional writing skills with thorough command of grammar and Canadian Press style appropriate for varied audience levels.
Capacity to juggle multiple projects effectively while prioritizing tasks based on urgency.
Awareness of contemporary communication and engagement strategies.
Knowledge of AODA legislation, WCAG 2.0 AA compliance, and plain language printing regulations.
Familiarity with CRM platforms, such as Salesforce.
Teamwork-oriented mindset aimed at achieving collective objectives.
Understanding of occupational health and safety practices relevant to job function.
Possession of a valid Ontario driver's license with access to a vehicle.

Employment Details & Benefits

Position Code: 5CCSPE
Employee Group: CUPE Local 4700
Salary range: $28.59 to $35.70 per hour (currently under review)
Work Hours: 35 hours per week
Department: Customer Service and Communications, Corporate Services Division
Reports To: Supervisor, Communications
Location: Simcoe, ON with flexible work arrangements depending on role requirements
Unionized full-time permanent position with CUPE Local 46.26 (1 vacancy)

Additional Information

Applicants must submit resumes in .doc, .docx, or .pdf format; cover letter and resume must be combined into a single file if including a cover letter.
Norfolk County is an equal opportunity employer offering accessibility accommodations throughout the recruitment process upon request.
No use of Artificial Intelligence is involved in candidate screening or selection.
Successful candidates are required to provide current Criminal Record Checks, including Vulnerable Sector checks when applicable, and education verification.

Communications Officer (Permanent Full Time)

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