المسمى الوظيفي

About Foodhub

Foodhub serves over 30,000 clients including restaurants, takeaways, stadia, hotels, and bars across the UK, Ireland, USA, Canada, Nigeria, Grenada, and ANZ markets. It delivers cutting-edge technology supporting online ordering, delivery, point of sale, and multi-solution tech stacks to expand business revenue streams.

The Foodhub technology ecosystem encompasses Web and Mobile Ordering, 3rd Party Order Aggregation, Dispatch, Self-Delivery, comprehensive Hardware and Software POS systems, extensive POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, all backed by a vast product and development team enhancing consumer experience and partner value.

Key Responsibilities

Lead global operations aligned with Foodhub’s strategic growth goals.
Translate company vision into clear, actionable operational plans with defined KPIs and accountability mechanisms.
Improve operational efficiency, scalability, and continual advancement across all markets.
Collaborate with the CEO and executive leaders to develop and execute comprehensive company strategies.
Supervise daily operational activities worldwide ensuring uniformity, high performance, and regulatory compliance.
Streamline workflows, systems, and processes to facilitate rapid expansion and operational stability.
Ensure seamless interdepartmental collaboration among technology, customer support, finance, and commercial teams.
Monitor and enhance operational performance to boost productivity and service quality.
Develop and monitor key operational metrics, ensuring effective performance management.
Foster accountability among regional and functional heads to meet targets.
Identify risks and opportunities proactively, implementing solutions for optimal outcomes.
Conduct frequent business reviews with senior stakeholders.
Build and manage a high-performance global operations team promoting a culture of accountability and collaboration.
Support leadership growth and succession planning within operational roles.
Advise CEO and senior management on organizational design and operational structure.
Manage development and deployment of scalable operational systems and frameworks supporting global market entries.
Promote data-driven decision-making, automation, and technology integration for efficiency gains.
Collaborate with finance to oversee budgets, cost management, and operational profitability.
Identify margin improvement opportunities and optimize resource allocation.
Ensure operational governance, risk management, and compliance across jurisdictions working alongside legal and regional teams.
Maintain high standards of operational integrity and accountability throughout the organization.

Qualifications & Experience

Proven track record as a COO or senior operational leader within large-scale global organizations with 1,000+ employees.
Direct experience in food ordering, hospitality technology, or POS/EPOS sectors is essential.
Demonstrated ability to scale operations across multiple international markets.
Background in technology, platform businesses, or fast-growth environments highly valued.
Success in driving operational efficiency, transformation initiatives, and business growth.
Strong financial expertise managing budgets and performance indicators.
Experience leading sizable, diverse, geographically dispersed teams.
Exceptional skills in stakeholder management and influencing at board and executive levels.
Experience designing and implementing scalable systems, processes, and infrastructure.
Degree in business, operations, or a related discipline; MBA or equivalent is preferred.

Core Skills & Attributes

Strategic orientation with a focus on commercial results and operational execution.
Driven by outcomes with emphasis on efficiency, accountability, and performance management.
Strong leadership and team development capabilities.
Excellent analytical and problem-solving skills.
Highly organized with the ability to manage complex, competing priorities.
Resilient and adaptable to fast-paced, evolving environments.
Effective communication and interpersonal skills across all organizational levels.
Cross-cultural awareness with experience in global markets.
Willingness and ability to travel internationally frequently.

Benefits

Competitive salary and executive benefit package.
Key leadership role in a rapidly growing global technology firm.
Close collaboration with the CEO and executive leadership team.
Engaging and collaborative workplace with significant responsibility and influence.
33 days of annual leave including public holidays, plus options to buy up to 5 additional days per year.
Guaranteed birthday day off upon request.
Access to discounted Bupa Select Complete Health Insurance (medical history not considered) for self and family.
Monthly gym contribution of €35.

Chief Operating Officer

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