Business Support Officer

About Sipranda Capital and Jilipesasa

Sipranda Capital is a fintech company dedicated to enhancing financial wellness through pioneering digital solutions. Its main product, Jilipesasa, aims to foster financial inclusion by offering innovative earned wage access, enabling employees financial flexibility while supporting employers in cultivating a healthier, more productive workforce.

Role Overview

We are seeking a Business Support Officer responsible for managing the entire product lifecycle — from identifying customer needs and spotting market opportunities to prioritizing features, coordinating delivery efforts, and evaluating product impact metrics. This role acts as the customer advocate, balancing business objectives, operational needs, and technological feasibility to enable sustainable growth.

Key Responsibilities

• Develop and manage the product roadmap aligned with company goals.
• Analyze customer insights and market data to identify product opportunities.
• Convert business requirements into detailed specifications, user stories, and documentation.
• Collaborate across departments including engineering, operations, credit, finance, and customer support.
• Drive adoption, activation, and engagement of products across different customer groups.
• Conduct customer research and feedback evaluation and monitor competitive market conditions.
• Ensure compliance with relevant regulatory and policy standards in products and processes.
• Monitor key performance indicators, create dashboards, and utilize data to inform decision-making.
• Manage communications with stakeholders and present product-related performance reports to leadership.

Qualifications and Experience

• Bachelor's degree in Business, Economics, Finance, Information Systems, Computer Science, Engineering, or a related discipline.
• At least 3 years’ experience in Product Management, Business Analysis, Product Development, Fintech Operations, or Digital Financial Services.
• Experience in fintech sectors such as lending, digital payments, or earned wage access is highly desirable.
• Certifications in Product Management, Agile, Scrum, or Data Analytics are advantageous.

Desired Skills

• Proficient understanding of product strategy, roadmapping, and agile methodologies.
• Competent in data analysis tools like Excel, SQL, Power BI, or Tableau.
• Strong strategic thinking and analytical problem-solving abilities.
• Excellent capability to manage stakeholders across diverse technical and non-technical teams.
• Ability to multitask effectively in a fast-moving work environment.