Business Operations Specialist

Role Overview

We are looking for an Operations Specialist II to become part of our dynamic and impactful operations team. This position suits a detail-oriented, inventive professional who thrives on resolving intricate challenges, collaborating across various business domains, and leveraging data alongside modern technologies to enhance workflows and customer satisfaction.

Key Duties

• Independently handle and resolve complex operational requests while adhering to defined service levels and quality standards.
• Examine issues reported by customers and internal partners by analyzing data using multiple systems, tools, and cross-departmental resources.
• Use sound judgment in addressing non-standard problems guided by existing policies and operational frameworks.
• Perform data analysis to spot trends, identify recurring problems, uncover root causes, and discover opportunities to improve processes.
• Develop and execute queries using IQL or similar languages to investigate problems, verify data, and assist troubleshooting.
• Propose and apply process enhancements to optimize efficiency, lessen operational challenges, and improve the customer experience.
• Work in close partnership with teams including Sales, Customer Success, Finance, Product, Engineering, Legal, and Operations.
• Support product launches, enhancements to systems, operational projects, and procedural shifts through testing, validation, and expert knowledge.
• Keep process documentation, operational protocols, and knowledge bases up to date and accurate.
• Detect and escalate risks, system flaws, and process deficiencies while contributing to sustainable solutions.

Candidate Profile

• Minimum of three years’ experience in fields such as Business Operations, Customer Operations, Revenue Operations, Finance Operations, or related areas.
• Proficiency with Salesforce or similar customer relationship management (CRM) systems.
• Familiarity with communication and workflow tools like Slack, Jira, Confluence, or comparable platforms.
• Competence in writing and troubleshooting queries using IQL or related query languages.
• Experience using AI-powered productivity tools such as ChatGPT, Gemini, Glean, or equivalents is advantageous.
• Excellent analytical, critical reasoning, and problem-solving abilities.
• Capability to juggle multiple priorities effectively in a rapidly changing environment.
• Demonstrated independence in task execution alongside strong cross-team collaboration skills.