Business Development Executive (BDE)

About the Role

The Business Development Executive (BDE) will act as the primary Point of Contact (POC) for customers, ensuring seamless communication, effective issue resolution, and sustained customer satisfaction within Sage Apothecary's operations in Delhi-NCR.

Primary Responsibilities

• Act as the central liaison for customer inquiries, utilizing multiple channels such as email, phone, and chat for timely responses.
• Resolve customer complaints and concerns professionally and promptly to maintain service quality.
• Provide customers with accurate and current information about products, pricing, availability, and shipping to support informed purchasing decisions.
• Foster positive relationships by delivering personalized and empathetic customer service aimed at building trust and loyalty.
• Collect and relay customer feedback to relevant teams including sales, support, and product development, identifying patterns that suggest areas for enhancement.
• Collaborate closely with departments like sales, logistics, and support to ensure efficient handling of customer requests and issues.
• Maintain meticulous records of all customer interactions, including inquiries, complaints, resolutions, and subsequent follow-ups, for future reference and compliance.
• Ensure compliance with service-level agreements (SLAs) and organizational standards regarding response and resolution times as well as customer satisfaction metrics.
• Recognize and manage escalations, directing these to higher management or specialized teams while handling sensitive issues with utmost professionalism.
• Devise and implement retention strategies focused on customer satisfaction to encourage repeat business and reduce churn.
• Assume responsibilities of sales coordinators (SC) should they be unavailable to maintain uninterrupted workflow.