BPO Team Lead

Job Overview

We are seeking an experienced BPO Team Lead to oversee and manage our call center operations in Hyderabad. This role involves supervising team performance, ensuring top-notch customer service, and handling chat processes for a quick commerce client.

Key Responsibilities

• Lead and manage team members to achieve performance targets and foster their professional growth.
• Maintain high standards of customer service quality delivery.
• Monitor and supervise all call center activities and personnel.
• Manage chat support processes specific to a quick commerce client engagement.

Perks and Benefits

• Provident Fund
• Health Insurance