Batch Coordinator / Academic Coordinator

Role Overview

The Batch Coordinator / Academic Coordinator will be responsible for managing communications and scheduling for training batches, addressing queries, and ensuring the quality and smooth operation of training classes.

Key Responsibilities

• Answer and manage incoming calls and respond promptly to trainers' emails.
• Effectively handle and resolve complaints from customers and trainers.
• Identify and address issues faced by current candidates to maintain satisfaction and smooth progress.
• Plan and organize schedules for batches, overseeing the quality and continuous improvement of batch sessions and classes.

Candidate Profile and Requirements

• Strong verbal and written English communication skills are essential.
• Proven ability to efficiently organize batch schedules and coordinate multiple tasks simultaneously.
• Comfortable working on rotational weekly offs as per company schedule.
• Familiarity with using relevant tools and technology to manage communications and training deliveries.

Additional Information

• Work timing options include 12:00 PM to 8:30 PM or 2:00 PM to 10:30 PM shifts.
• Contact phone number for queries: +91 9289396732.

About the Company

Henry Harvin® is a renowned global EdTech organization operating from the US and India. Recognized as a Great Place to Work, the company is ranked among the Top 500 EdTech firms worldwide and within the Top 100 in India, offering over 1200 programs aimed at upskilling and reskilling professionals across various domains.