Bartender

About Pullman Singapore Orchard

Pullman Singapore Orchard offers a uniquely immersive hospitality experience characterized by contemporary design, vibrant culinary offerings, wellness facilities, dynamic event spaces, and an urban beach club ambiance. As more than a 5-star hotel, it is a destination where culture, flavor, and social connection converge to create memorable guest experiences. The hotel culture promotes curiosity, confidence, and continual growth, empowering employees to enrich every guest interaction. Every role contributes to a stylish, social, and lively atmosphere where service is personal, progressive, and distinctively impactful.

Role Summary

The Bartender position entails delivering exceptional guest services and maintaining professional standards to enrich every customer’s visit.

Key Responsibilities

• Model professionalism through appearance, punctuality, and a positive, solutions-focused attitude.
• Communicate feedback effectively with staff and keep management informed about operational issues.
• Manage conflict situations calmly and impartially to resolve guest complaints or staff disputes.
• Mentor team members by recognizing training needs and fostering a learning-focused, accountable environment.
• Prioritize guest satisfaction through leadership that reinforces brand standards and service excellence.
• Enforce company policies fairly and maintain a respectful work environment.
• Execute opening and closing duties, ensuring all tables and side stations meet prescribed standards before service.
• Provide food and beverage services aligned with departmental procedures and quality standards.
• Welcome guests warmly and escort them to tables, ensuring prompt service delivery at ideal temperatures.
• Promote upselling of food and beverage offers and cross-promote other dining venues during peak capacity.
• Deliver personalized service by remembering guest names and preferences.
• Apply stringent food safety and hygiene standards per HACCP guidelines.
• Manage supply requisitions to ensure appropriate stock levels are maintained.
• Address guest feedback tactfully and report incidents to management as needed.
• Oversee designated workstations and assume outlet supervisory duties in management’s absence.
• Support other Food & Beverage outlets during high demand periods.
• Maintain outstanding LQA service standards across operations.

Administrative Duties

• Conduct regular inventory checks, control wastage, and manage stock levels to optimize costs.
• Create effective staff schedules aligned with workload forecasts, labor laws, and budget goals.
• Ensure strict compliance with health, safety, and hygiene requirements, including staff training and audits.
• Handle cash management, reconcile financial reports, and oversee petty cash and invoice processing accurately.
• Develop and maintain comprehensive Standard Operating Procedures covering all operational aspects.

Guest Service and Operational Excellence

• Engage actively with guests to collect feedback and document follow-up actions to ensure satisfaction.
• Efficiently address and resolve guest complaints and concerns.
• Achieve a target of at least 10 guest reviews per month that specifically recognize staff contributions, reporting these to management.

Hygiene, Safety, and Maintenance

• Maintain thorough knowledge of all food and beverage offerings and hotel amenities.
• Keep daily logs for hygiene and temperature monitoring of storage areas, reporting any deviations promptly.
• Perform weekly inspections of banquet areas to identify and rectify safety issues collaboratively with maintenance.
• Be fully trained and familiar with hotel fire safety and emergency procedures.

Qualifications

• Secondary or high school education.
• Additional Food & Beverage certification is advantageous.
• Proficient English reading, writing, and speaking skills.
• Additional language skills and basic understanding of local dialects are beneficial.
• Energetic personality with a positive and vibrant demeanor.
• Working knowledge of MS Excel, Word, and PowerPoint.

Additional Information

• Strong communication skills and ability to engage pleasantly with guests.
• Highly service-oriented with strong attention to detail.
• Capable of effective teamwork and collaboration.
• Self-driven with high energy levels.
• Always well-groomed and professional in appearance.