Assistant Relationship Manager

About the Role

Maybank Singapore seeks a diligent and customer-oriented Assistant Relationship Manager to bolster its Commercial Banking division. This position requires active collaboration with Relationship Managers and Business Development Managers to ensure smooth client services and efficient handling of account and loan activities, while upholding exceptional operational standards for a growing clientele.

Key Responsibilities

• Handle account opening and maintenance processes, incorporating document review, customer verification, KYC screenings, and liaising with internal departments.
• Assist clients with internet banking, payment services, account inquiries, and routine banking needs.
• Support the preparation of Customer Risk Rating Dashboard reports, conduct searches, and manage name screening mandates.
• Provide operational and documentation assistance to Relationship Managers and Business Development Managers to enhance client servicing.
• Manage loan disbursements, rollovers, and related processes post-approval, ensuring prompt coordination with relevant teams.
• Organize fixed deposit transactions including placements, withdrawals, documentation, and courier services.
• Attend to customer queries professionally through phone, email, and face-to-face engagements.
• Perform administrative and miscellaneous tasks contributing to seamless business workflows.

Qualifications and Requirements

• Possess a diploma or degree along with a minimum of two years of experience in a similar banking support capacity.
• Comprehensive knowledge of banking operations, client servicing protocols, and documentation standards.
• Excellent verbal and written communication skills enabling effective interaction with clients and internal parties.
• Strong organizational abilities, meticulous attention to detail, and adeptness at managing several responsibilities simultaneously.

Additional Information

Only applicants shortlisted for the next step will be contacted.