Appointment Scheduler

About ptSource

ptSource provides a specialized patient engagement platform exclusively for medical offices, specialty clinics, and hospitals, operating continuously throughout the year. Their solution streamlines communication between patients and healthcare providers, enhancing appointment scheduling, increasing referrals, while lowering no-show rates, call volumes, and missed calls. Partnering with ptSource allows clinical teams to dedicate more focus and resources to quality patient care. They emphasize compliance with healthcare regulations such as HIPAA and FQHC standards, offering both technology and services aimed at improving patient satisfaction and operational workflow within medical practices.

Role Summary

The Appointment Scheduler position is a full-time remote role responsible for managing inbound and outbound calls to schedule, confirm, and reschedule appointments across various medical specialties and providers. This includes verifying patient details, recording appointments accurately in management systems, and adhering to specific scheduling protocols. Effective communication is essential to handle patient queries about appointments and preparation while directing calls requiring clinical input appropriately. The role also involves monitoring appointment queues, supporting referral processes, and assisting in reducing no-shows and abandoned calls through timely reminders and follow-ups. Maintaining strict information privacy and patient confidentiality aligned with regulatory standards is a critical aspect of this position, ensuring every patient interaction is handled efficiently and courteously.

Key Qualifications

• Proven skills in managing calendars and scheduling across multiple healthcare providers using electronic systems.
• Strong phone etiquette and customer service abilities to manage frequent call volumes professionally and create positive patient experiences.
• Clear verbal and written communication competencies for providing instructions, clarifying information, and collaborating with clinical staff.
• Basic sales aptitude to promote available appointment options, encourage ongoing care visits, and support referral completions where applicable.
• Previous experience within medical offices, call centers, or patient scheduling environments is preferred.
• Knowledge of HIPAA and healthcare privacy standards is advantageous.
• Capability to work autonomously in a remote setup, exhibiting strong time management and attention to detail.
• Minimum of a high school diploma or equivalent; healthcare administration or customer service training is a benefit.