Application Support Engineer II

About the Company

Clover Infotech is an established IT services and consulting firm that works with major technology OEMs including Oracle, Microsoft, and IBM. The company delivers services spanning application and technology modernization, cloud enablement, data management, automation, and assurance, and has been supporting global enterprises and start-ups across multiple industries and regions for more than 25 years.

Role Overview

This opening is for an L2 Support Engineer focused on application support, production issue resolution, and stakeholder coordination. The role requires strong troubleshooting ability, hands-on SQL skills, and the confidence to manage critical incidents through to closure.

Key Responsibilities

The engineer will investigate and resolve application issues, analyze logs and database errors, and support production environments while working within incident, problem, and change management practices. The position also involves keeping communication clear and timely with stakeholders and coordinating with internal teams and external vendors when required.

Required Skills and Knowledge

Applicants should have solid verbal and written communication abilities, good analytical and troubleshooting skills, and a practical understanding of application support workflows. Knowledge of SQL for basic to intermediate queries, Windows or Linux operating systems, web servers such as IIS, Apache, or Tomcat, and application architecture is expected. Familiarity with APIs, REST services, and related troubleshooting tools is an advantage.

Additional Expectations

Successful candidates are expected to take ownership of assigned issues end to end, follow up continuously, and actively drive incidents to resolution rather than simply forwarding them. Experience handling SLA-based production incidents and critical outages will be valuable.

Eligibility

Any graduate may apply.

Compensation

The position offers an annual salary in the range of INR 2,00,000 to INR 4,50,000.

Work Location

Bangalore Rural, India.