Admissions Intake Clerk

About Clarest Health

Clarest Health is focused on improving patient care through modern and efficient pharmacy services for healthcare facilities. Its automated dispensing approach is designed to simplify medication handling, support better patient outcomes, and increase operational efficiency for care providers. This role supports a purpose-driven organization that is helping reshape pharmacy services nationwide.

Role Overview

The Intake Clerk is responsible for managing admission and discharge information for pharmacy customers in long-term care, assisted living, and institutional environments. The position requires careful handling of payer and demographic data for patients or residents, since this information directly affects pharmacy fulfillment and medication distribution. Accuracy and speed are both essential.

Location, Pay, and Schedule

This is a remote position based out of Vienna, VA. The pay range is $18 to $20 per hour. The working schedule is Tuesday through Friday from 12:00 PM to 8:30 PM EST, plus Saturday from 7:00 AM to 3:30 PM; Sunday and Monday are off.

What the Company Offers

• Medical, dental, and vision coverage, with employee contributions starting as low as $13.33 per pay period
• Paid time off
• Free virtual care through telemedicine
• 401(k) plan with company match
• Employee referral bonuses
• Life insurance
• Opportunity to contribute to meaningful work that helps others
• Growth-oriented environment with increasing opportunities as the company expands

Key Responsibilities

• Gather accurate patient details, including demographics, payer information, and insurance data from electronic client systems, eligibility portals, and internal customer databases.
• Enter information promptly into pharmacy fulfillment software so prescriptions can be processed and delivered on time.
• Stay in regular communication with coworkers, pharmacists, nursing facility teams, and insurance carriers.
• Sort and manage accounts according to patient demographic and insurance details.
• Handle discharge-related updates in the pharmacy system when needed.
• Update patient profiles correctly after discharge, including billing handling for medications filled on or after the discharge date.
• Check eligibility systems, then create and document patient and insurance records.
• Follow department procedures for documenting and reviewing insurance information.
• Escalate workflow-related concerns to the Intake Manager.
• Contact providers or facilities when additional information is needed to open accounts, verify eligibility, or share relevant updates.
• Support ongoing service, policy, and process improvements.
• Take on other tasks assigned by management to assist the department.
• Comply with Clarest’s Code of Conduct and compliance policies, and report any suspected legal or policy violations to a supervisor, Human Resources, or the Compliance Officer.

Qualifications

• High school diploma or equivalent is required.
• Working knowledge of Medicare Part D, Medicaid, and commercial insurance plans is required.
• Intermediate-level proficiency in Microsoft Outlook and Teams is required.
• Intermediate experience with Framework LTC and DocuTrack is preferred.
• Ability to protect confidential information, including HIPAA-regulated data.

Skills and Abilities

• Strong analytical and problem-solving ability
• Comfort with juggling multiple tasks and setting priorities in a busy environment
• Capacity to process a large volume of accounts each day
• Professional, courteous, empathetic, and team-oriented approach
• Clear verbal and written communication skills
• Good interpersonal and organizational abilities
• Openness to feedback and a willingness to keep learning
• Mindset aligned with continuous improvement
• Ability to make decisions based on company values
• Skill in evaluating workflow paths using insurance or payer information
• Responsibility for managing workload queues and escalating concerns appropriately

Equal Opportunity and Accommodation

Clarest Health is an equal opportunity employer. Reasonable accommodations will be provided to support applicants with disabilities during the application process or to help employees perform the essential duties of the role. Candidates who need an accommodation are encouraged to notify the employer.