Administrative Executive

About the Role

Prayatna UAE's Dubai branch is seeking an Administrative Executive to join their committed team. This role centers on managing front office activities and delivering a welcoming, efficient experience to patients and their families.

Key Responsibilities

• Supervise front desk functions and act as the primary contact for patients and visitors.
• Coordinate appointment scheduling, patient registration, billing assistance, and management of medical records.
• Address questions and concerns from patients, parents, and caregivers with empathy, professionalism, and confidentiality.
• Provide outstanding customer service to enhance overall patient satisfaction.
• Support clinical and administrative staff in everyday operational tasks.
• Maintain precise documentation, reports, and records related to front office operations.
• Assist in service coordination and patient follow-up efforts to meet service and operational objectives.

Requirements

• At least two years' experience in front office, customer service, and sales roles within healthcare or hospital environments.
• Experience in clinical or multidisciplinary healthcare settings is strongly preferred.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Multilingual abilities are advantageous; English is essential, and proficiency in Arabic, Hindi, Malayalam, Urdu, or other languages is an asset.
• Strong organizational skills and the capability to handle multiple duties efficiently in a dynamic environment.
• Familiarity with MS Office and healthcare management software is desirable.
• Professional demeanor, positive outlook, and a patient-focused mindset are key attributes.