Customer Success Intern (Technical Support for SaaS Platform) - Remote

Position Overview

Join PeakScale Technologies as a Customer Success Intern focusing on technical support and client onboarding for our intelligent AI-driven SaaS platform. This remote internship offers hands-on experience assisting prominent clients across hospitality and retail sectors with daily operations management software.

Key Responsibilities

• Facilitate onboarding and provide training to new customers on PeakScale's B2B SaaS application.
• Offer technical assistance and resolve daily support tickets raised by platform users.
• Configure software settings tailored to the requirements of new clients and their teams.
• Develop educational materials including documents and video tutorials to aid user understanding.
• Proactively ensure customers maximize the utility and benefits of the platform.
• Engage directly with high-level executives such as CEOs and COOs to maintain strong relationships and address their needs.

Candidate Profile and Eligibility

• Must be available for a full 6-month remote internship starting immediately, ideally by August 1, 2026.
• Should possess strong skills in client interaction, technical troubleshooting, and relationship management.
• Candidates with proficiency in Excel or Google Sheets formulas and quick computer software navigation are preferred.
• Excellent verbal and written communication talents to effectively liaise with founders and CXO-level executives are essential.
• Applicants are expected to have their own computer, smartphone compatible with WhatsApp Business, and reliable high-speed internet to support remote work.
• Open to Computer Science Engineering students and fresh graduates eager to build a career in SaaS customer success roles.

Additional Details

• The internship is compensated with a stipend between ₹12,000 to ₹15,000 per month.
• Successful interns may receive a job offer upon completion, with a potential annual salary of ₹240,000 when converted to a full-time role.
• This is not a conventional 9-to-5 internship; flexibility and dedication to work alongside senior company officials are required.
• Applicants should be willing to complete a 5-6 hour research assignment as part of the interview process.
• The company, PeakScale, serves leading Indian hospitality and retail brands including Subko Coffee, The Bombay Canteen, Manam Chocolate, Social, and Naturals Ice Cream.