Workforce Planner

About the Role

Resolver, a Kroll business, is hiring a Workforce Planner in Hyderabad to manage resource planning, allocation, and forecasting. This role is focused on aligning staffing with project requirements and business objectives by using data, automation, and AI-supported insights. It also contributes to project setup, tracks utilization, and supports capacity and performance reporting to help the business make timely, informed decisions.

Resourcing

• Keep resource plans current each Friday for the coming 4 to 8 weeks, with visibility across project, role, skill, region, and utilization target views.
• Work with Sales to prepare for likely wins in advance, such as proof or evaluation opportunities, by assigning placeholder roles and maintaining a probability-based capacity outlook.
• Maintain a skills matrix that includes proficiency bands, aligned with pyramid strategy planning, along with time-zone information so the right people are assigned to the right work.
• Use generative AI and Copilot tools to identify staffing suggestions, flag unusual patterns such as chronic underuse or over-allocation, and test what-if scenarios like replacing one consultant with another and assessing the effect on start dates, margins, and SLAs.
• Create bench, surge, and holiday scenarios while accounting for ramp-up time for new hires and buffers for unexpected escalations.
• Review the current resourcing process from demand intake through assignment, identify delays or repeated data entry, and recommend automation such as Workato-based workflows to sync CRM stages with PM tools.
• Apply governance controls over allocation changes, including edit permissions and expected timelines, while keeping an audit trail and tracking variance consistently.

Forecasting and Budgeting

• Track all headcount changes, including hiring, transfers, and attrition, and monitor ramp curves and effective capacity changes by role.
• Model how headcount movements affect ARR and professional services revenue through the Services Forecast Model.
• Set hiring trigger thresholds, such as allocations above 100% for defined periods, and prioritize roles based on skill scarcity.
• Run capacity-versus-pipeline scenarios that account for seasonality, funnel spikes, and PTO calendars.
• Ensure forecasting and analysis stay within approved budget limits.
• Watch for attrition risk indicators such as prolonged over-allocation, and recommend redistribution and cross-training actions.

Additional Information

Location: Hyderabad, Telangana, India. Employment type: Full-time, onsite.