Teller

About the role

IDFC FIRST Bank is hiring a Teller for its Retail Banking function at the Ratlam branch in Madhya Pradesh. This is a full-time, on-site role where you will handle routine branch transactions, provide a strong customer experience, and help support the bank’s retail offerings. The position places you at the front line of branch operations as the first contact for customers.

Primary responsibilities

• Welcome customers professionally and assist them with their needs.
• Carry out banking transactions such as deposits, withdrawals, and payments with speed and accuracy.
• Reconcile and manage cash drawers while keeping transaction records accurate.
• Recommend and cross-sell banking products and services to customers when appropriate.
• Respond to customer questions and work toward quick, effective resolution of complaints.
• Follow internal banking policies, operating procedures, and security requirements at all times.

Secondary responsibilities

• Work closely with other branch colleagues to achieve service quality and branch objectives.
• Pay close attention to detail and maintain accuracy across all assigned tasks.
• Provide support to branch operations during busy periods and peak customer traffic.

Education and experience

A graduate degree in any discipline is required. The role is open to candidates with 0 to 4 years of experience in customer service or cash handling. Experience in banking or financial services will be an added advantage.

Skills and attributes

• Clear verbal and interpersonal communication
• Customer-focused mindset
• Ability to perform well in a busy, fast-moving environment
• Basic computer literacy
• Strong attention to detail and accuracy
• Comfort with background and credit verification