- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 5天前
- 工作模式
- 在办公室
- 合格
- Candidates with a hospitality background and the communication skills needed to handle guest calls professionally are encouraged to apply. Additional language ability is an advantage.
- 恢复
- 需要申请
你的工作地点
职位描述
Role Overview
Salayel Hospitality is looking for a polite, articulate, and guest-oriented Telephone Operator to become part of its hospitality team in Abu Dhabi. The ideal candidate will bring strong communication skills, a professional phone manner, and a genuine interest in delivering excellent guest service.
Key Responsibilities
- Respond to incoming and outgoing telephone calls promptly and professionally.
- Share correct details about hotel amenities, services, and facilities.
- Route calls to the right departments without delay.
- Record and pass on messages accurately and clearly.
- Support guests with questions, special requests, and wake-up call arrangements.
- Maintain discretion, confidentiality, and consistently high service standards.
Requirements
- Prior experience in a similar hospitality-based position is an advantage.
- Strong spoken and written English communication skills; knowledge of additional languages will be beneficial.
- A warm voice and polished telephone etiquette.
- Ability to stay calm and effective in a busy, pressurised environment.
- A strong focus on customer satisfaction and service quality.
- Basic computer literacy.
What We Offer
- A competitive compensation package.
- A professional and supportive workplace.
- Opportunities for learning, growth, and career development within the company.