Technical Support Specialist

About the Company

H3 Geospatial Technologies works at the intersection of surveying, construction, engineering, and infrastructure technology. The company helps professionals improve how they measure, monitor, and deliver projects by offering solutions ranging from conventional surveying tools to advanced LiDAR, digital reality capture, monitoring systems, and geospatial technologies.

Based in Singapore and growing across the region, the company partners with leading manufacturers and technology providers to offer practical products supported by responsive local service. It is a place for people who enjoy technology, solving problems, and building strong working relationships in a fast-changing industry.

Role Overview

This full-time, on-site position in Singapore is for a Technical Support Specialist who will assist customers with technical issues and help ensure products perform as intended. The role focuses on diagnosing problems, providing support, and keeping customer satisfaction high through clear communication and effective issue resolution.

Key Focus Areas

• Provide hands-on technical help to customers and investigate product issues.
• Identify the cause of faults and work through practical solutions.
• Support users in a way that improves their overall experience and confidence in the product.
• Communicate technical information clearly to people without a technical background.
• Work collaboratively in an on-site Singapore environment.

Preferred Background

Candidates with experience in geospatial technology or IT will have an advantage. A diploma or degree in Computer Science, Information Technology, or a related technical discipline is preferred.