Technical & Customer Support Executive

Role Overview

This opening is for a Technical Support and Customer Support Executive role in Jaipur. The position involves handling customer issues through chat and voice channels while providing timely technical assistance. The offered compensation goes up to 4.50 LPA, along with incentives, a five-day workweek, and free cab service.

Responsibilities

• Respond to customers over phone, email, or chat and help them with technical queries.
• Investigate reported issues, identify the root cause, and guide users toward a resolution.
• Close technical problems efficiently and within acceptable turnaround time.
• Support customers with software setup, installation, and upgrade-related tasks.
• Record cases accurately in the ticketing system and maintain issue status updates.
• Work with internal teams to make sure customer concerns are resolved without delay.

Candidate Profile

• Open to any graduate or postgraduate candidate, including B.Tech, BCA, B.Sc, B.Com, BBA, and BA backgrounds.
• Strong spoken and written English communication skills are required.
• Applicants should have a solid grasp of computers, operating systems, and basic network concepts.
• Must be comfortable explaining technical matters to users who may not be technically inclined.
• Should demonstrate strong troubleshooting ability, customer focus, patience, and empathy.
• Preference is for candidates who can join immediately.

Compensation and Benefits

The package is stated as up to 4.50 LPA. In addition, employees may receive monthly incentives of up to 5,000, 10 days of accommodation, a relocation bonus of 10,000, and free pick-and-drop cab facility.

Working Arrangement

The role follows a five-day working schedule. The location mentioned in the role details is Jaipur, while the location field in the source also mentions Mohali, India.

Application Instructions

Candidates were asked to contact HR Kajal at 9216055912 or HR Shweti at 9216055914 to arrange an interview, or send a resume to kajal.kumari@virtueplacement.com. Applications sent to any other email address are not considered.

Additional Notes

This hiring is described as a mass recruitment drive for both technical support and customer support executive roles covering chat and voice support.