Systems & Digital Operations Specialist

About the Role

This position is a practical, hands-on role focused on keeping TKS digital systems, user devices, and classroom technology running smoothly every day. It is not a people-management role. The job supports teaching and learning, admissions, communication, and broader school operations.

IT Systems & Digital Operations

• Take care of the school’s main digital platforms, including PowerSchool (SIS), Toddle (LMS), Google Workspace for Education, assessment tools, and communication portals.
• Handle user accounts, permissions, and access settings according to TKS procedures.
• Keep an eye on system uptime and raise issues promptly when problems arise.
• Prepare, configure, and support school devices such as iPads, laptops, and related accessories.
• Manage device registration, updates, troubleshooting, and replacement cycles while keeping inventory records accurate.
• Support AV equipment used in classrooms and shared spaces, including displays, projectors, speakers, and conferencing tools.
• Help staff set up AV equipment for lessons, meetings, events, and assemblies.
• Assist with annual readiness work for the academic year, including onboarding, class/course setup, and device allocation.
• Apply access controls in line with TKS data protection, safeguarding, and acceptable use rules.
• Keep documentation updated for systems, devices, and AV equipment, and track support tickets, licences, and renewals.

Operations Support

• Support the Operations team with technology and AV arrangements for events.
• Help with technology-related setup when new spaces open or teams relocate.
• Coordinate with Academic, Admissions, HR, and Finance teams on systems and operational needs.
• Provide extra support during periods of high workload.

Safeguarding and Confidentiality

All staff must follow TKS policies on safeguarding, child protection, data protection, and acceptable use. The selected candidate will be expected to manage information carefully and keep it confidential at all times.

What We’re Looking For

We are looking for someone with experience in IT, systems, or digital operations support, along with practical experience working with devices such as iPads and laptops. The role suits a highly organised person who is comfortable following set procedures, documenting work clearly, and escalating issues when needed. You should also be able to support users who may not be technically confident.

Desirable Background

Preference will be given to candidates with experience in a school or education setting, familiarity with Google Workspace for Education, PowerSchool, or Toddle, and exposure to AV or classroom technology support. Experience supporting facilities or operations in an educational environment would also be an advantage.

Key Competencies

Operational reliability, strong attention to detail, problem-solving ability, clear communication, flexibility, and a commitment to school values.

Additional Information

This is an onsite contract role based in Jeddah, Makkah, Saudi Arabia.