Student Success Mentor

Company Overview

Learning Network is an expanding education services organization that focuses on innovation, customer care, and student-centered support. The company values people who are creative, persistent, and committed to delivering service that is thoughtful, reliable, and highly attentive to detail.

Service is central to the culture here. Team members are expected to act with professionalism, follow through on commitments, and deliver a consistently high level of support to both students and colleagues. The environment is collaborative, supportive, and results-driven, with an emphasis on trust, accountability, and respectful teamwork.

This is a role for someone who finds meaning in helping students stay connected, overcome challenges, and move toward graduation. The work is hands-on, relationship-based, and focused on making a real difference in each student’s path forward.

Impact and Purpose

As a Student Success Mentor, you will support students who may be disengaging because of academic setbacks, personal circumstances, low confidence, or a sense of disconnection. Your role is to build trust, provide encouragement, and help remove barriers so students can re-engage and continue making progress.

You will work with students, families, teachers, and support teams to develop practical pathways that help students stay on track. Success in this position means helping students regain momentum, strengthen their confidence, and build the habits they need to reach their goals.

The role is about more than tracking progress. It is about consistent care, proactive outreach, and helping students recognize what they are capable of achieving.

Role Summary

This position is highly relationship-focused and centered on student engagement. You will connect with students and families through phone, text, email, Zoom, and other communication tools while monitoring attendance, participation, academic progress, and well-being.

You will be expected to respond quickly, communicate clearly, and take ownership of outcomes. The work requires compassion, persistence, strong problem-solving, and the ability to stay organized while supporting multiple priorities.

Core Responsibilities

• Develop strong, supportive relationships so students feel recognized, encouraged, and capable of succeeding.
• Track attendance, engagement, communication, and academic performance closely, and step in early when warning signs appear.
• Work with students, families, teachers, and support staff to remove obstacles and create individualized success plans.
• Encourage resilience, follow-through, and confidence through consistent support and accountability.

Detailed Duties

• Represent the organization with professionalism, humility, integrity, and a service-first mindset in every interaction.
• Maintain proactive communication with students and families by using phone calls, text messaging, email, Zoom, and similar tools.
• Review attendance, assignments, course pacing, engagement, and communication patterns each day, then respond quickly when issues arise.
• Identify academic, emotional, motivational, and environmental barriers, and collaborate on practical solutions tailored to each student.
• Coordinate with teachers, special education staff, administrators, learning coaches, and other support personnel to ensure students receive the right help.
• Help students set meaningful academic and personal goals and reinforce the habits needed to achieve them.
• Keep accurate, complete records of student contact, interventions, progress, and results.
• Escalate safety concerns, mandated reporting situations, and unusual circumstances promptly according to company procedures.
• Take part in training, team meetings, and collaborative problem-solving to improve student outcomes.
• Support enrollment, retention, and student persistence by helping families navigate challenges.
• Handle additional duties as needed in support of the mission.

Work Schedule and Availability

This is a full-time hourly remote position with a fixed schedule of 8:30 a.m. to 5:30 p.m. Mountain Time, year-round, with daylight saving time adjustments applied automatically.

You must be available for at least 40 hours per week and remain responsive throughout the workday through phone, chat, Zoom, email, and internal systems. No overlapping work is permitted during scheduled hours, and any outside employment must not affect performance and must be approved in writing ahead of time.

A private, professional, distraction-free workspace with reliable high-speed internet is required. Consistent daily availability is expected, and absences of more than two consecutive instructional days are generally not workable during the term because they disrupt student support and monitoring.

Ideal Candidate Profile

This role may be a strong fit for someone who is motivated by the chance to be a steady, encouraging adult for students who need support. You should enjoy building genuine relationships, creating meaningful moments of progress, and working within a structured, performance-oriented environment.

The position is best suited for someone who is self-directed, responsive, accountable, and comfortable with clear expectations, regular follow-up, and measurable outcomes.

Not a Fit For

This opportunity may not suit someone who wants a highly flexible schedule, minimal interaction with students or families, little proactive outreach, or a loose work structure. It is also not ideal for someone who struggles with responsiveness, follow-through, performance tracking, or balancing this job with another role.

Knowledge, Skills, and Abilities

You should be comfortable communicating with empathy and clarity, building rapport, resolving conflicts, and guiding students through sensitive conversations. Strong organization, time management, attention to detail, and the ability to manage competing priorities are important.

You should also be able to support learners from diverse backgrounds, handle social-emotional concerns appropriately, and fulfill mandated reporting responsibilities when needed. Comfort with Mac OS, Google Workspace, learning management systems, and productivity tools such as Asana is expected, along with the ability to adapt quickly to new technology.

You must also be willing and able to travel to assigned testing locations for proctoring.

Qualifications

A bachelor’s degree in Education, Counseling, Psychology, Social Work, Human Services, or a related field is preferred.

You need at least 2 years of experience supporting students, families, or customers in a professional setting, and at least 2 years of experience working with students in an educational, mentoring, counseling, or student support capacity.

Experience improving student engagement, persistence, or success through relationship-building is preferred. Familiarity with student information systems, Google Workspace, Mac OS, and collaboration tools such as Asana is also preferred. The ability to pass required background checks is mandatory.

Benefits

• Medical, dental, and vision coverage for employees is available for as little as $1 per month for each plan.
• Personal paid time off is provided in addition to major holidays.
• Short-term disability, long-term disability, life insurance, and AD&D coverage are fully paid by the employer.
• A 401(k) plan is offered with a dollar-for-dollar employer match on employee contributions up to 6% of earnings.

Compensation

The base pay range for this role is $21 to $23 USD per hour.