Spa Receptionist

Role overview

Fitness Formula Clubs (FFC) is looking for a part-time Spa Receptionist at its West Loop location in Chicago, IL. In this role, you will be the first point of contact for spa guests and club members, helping create a welcoming, polished, and professional experience from arrival through departure. The position calls for strong customer service, attention to detail, and a commitment to maintaining a clean, organized, and guest-friendly environment.

What you will do

• Receive members and guests warmly and greet them by name whenever possible to set a positive tone.
• Keep the spa front desk and tanning areas, where applicable, neat, clean, and well organized.
• Manage incoming phone calls and route them appropriately with courtesy and professionalism.
• Work with spa staff to organize appointments and support smooth scheduling.
• Take care of payment processing accurately and efficiently.
• Place reminder and confirmation calls so clients stay informed about their bookings.
• Explain Recovery Lounge services, including benefits and precautions, and help clients choose products and services that fit their needs.
• Respond to member questions and concerns and assist other departments when extra support is needed.

What FFC offers

• 401(k) retirement plan with company match.
• Dental insurance and vision insurance through Blue Cross Blue Shield of Illinois.
• Employee discounts, including 25% off spa services, retail, and fitness classes.
• Complimentary access to all FFC club locations.
• Discounted certifications and continuing education opportunities through FFC University.
• Discounts on fitness education certifications such as Pilates, Yoga, and Personal Trainer programs.
• Employee appreciation benefits such as pet insurance, T-Mobile discounts, and other programs.
• A welcoming, diverse, and inclusive workplace culture.
• Structured hospitality training that must be completed within the first 90 days, along with role-specific training scheduled after hiring.

About the company purpose

FFC aims to improve the health and well-being of members, guests, and staff. The organization describes its community as diverse and inclusive and is committed to delivering respectful hospitality across Chicago.

Compensation

The pay for this part-time position is $16.60 per hour.

Additional information

This role is based at FFC West Loop in Chicago, IL and is onsite. The company expects all employees to attend a mandatory hospitality training program, which includes multiple courses to be finished during the first 90 days of employment.