Service Delivery Executive

About the Role

Philip Morris International is driving a major transformation with a clear mission: helping build a smoke-free future. This role sits at the center of that change by supporting smooth route-to-market execution, reliable product movement, and strong supply chain performance.

As a Service Delivery Executive, you will help ensure products move efficiently from production to market, while keeping operations compliant, cost-effective, and well coordinated across internal teams and external partners.

Key Responsibilities

• Coordinate the end-to-end flow of finished goods so products move smoothly from production planning into market availability.
• Handle the procurement and reconciliation of tax stickers while making sure all local regulatory obligations are met.
• Work closely with Finance, Tax, and Manufacturing teams to support timely payments and product availability.
• Maintain accurate customs paperwork and ensure import/export activities follow all required procedures.
• Track regulatory updates and prepare the business for new products and portfolio changes.
• Support route-to-market execution to keep products available across the market without disruption.
• Plan inventory levels and optimize days of inventory across distribution warehouses.
• Keep data, processes, and coordination aligned with distributors and other business partners.
• Support warehouse compliance by maintaining quality, safety, environmental, and PMI standards.
• Manage logistics service providers with a focus on service quality, cost control, and operational performance.
• Lead improvement efforts that strengthen distribution flows and overall productivity.
• Ensure stock records are reconciled correctly and support controls around financial processes.
• Support Track & Trace compliance and contribute to market-wide product quality management.

Requirements

• A university degree in Business, Supply Chain Management, or a similar field is preferred.
• At least 3 years of experience in FMCG or Electronics, ideally in Supply Chain or Planning.
• Strong analytical ability and experience working with data for planning and forecasting.
• Good understanding of financial basics such as P&L, cash flow, and budget planning.
• Advanced proficiency in Excel and comfort using Microsoft Office applications.
• Experience with SAP and supply chain or forecasting tools such as E2OPEN is an added advantage.

What We Offer

• The chance to help shape a future-focused business and work in an environment that encourages fresh thinking and experimentation.
• An inclusive workplace where diverse perspectives are valued and collaboration is encouraged.
• Opportunities to grow professionally within a global organization with significant scale and development potential.
• The satisfaction of contributing to the company’s goal of delivering a smoke-free future.

Additional Information

Only shortlisted candidates will be contacted.

Philip Morris International is an equal opportunity employer and welcomes applications from all qualified candidates. Reasonable accommodations or adjustments can be provided during the application process if needed.