Service Advisor

About the Role

Cogans Toyota Carrigaline is looking for a dedicated Service Advisor to join their Aftersales department. This crucial role serves as the primary point of contact between customers and the workshop, ensuring a seamless service experience. If you are passionate about delivering exceptional customer service, thrive in a dynamic setting, and seek a long-term career with comprehensive training from a leading automotive brand in Ireland, we encourage you to apply.

Responsibilities

• Manage service and repair appointments booked via phone, email, and in-person visits.
• Accurately identify necessary service and repair work based on vehicle specifics like age, mileage, and maintenance history.
• Clearly and precisely document customer-reported issues.
• Coordinate workshop schedules and manage capacity using the Keyloop DMS.
• Provide clear cost estimates and secure customer approval for work.
• Keep customers informed about the status of their vehicle, including any unexpected findings or additional service needs.
• Ensure strict adherence to GDPR regulations and maintain accurate records.
• Prepare invoices detailing all services performed and process payments.
• Ensure vehicles are returned to customers on time and to the highest quality standards.

Requirements

• Previous experience in a service advisor, customer service, call centre, or technical administration role is required.
• Proficiency in IT and administrative tasks; experience with Keyloop DMS is beneficial.
• Possess a professional and friendly telephone manner with strong communication abilities.
• Demonstrated ability to manage multiple tasks, prioritize effectively, and maintain organization in a busy environment.
• A proactive, problem-solving attitude with meticulous attention to detail.
• A collaborative team spirit, with the capacity to work independently when necessary.
• While automotive industry experience is advantageous, it is not a mandatory requirement.

Perks

• Full-time, permanent employment.
• Competitive weekly salary complemented by a monthly bonus structure.
• Access to Toyota Ireland's extensive training and development programs.
• Defined career advancement opportunities within the Aftersales division.
• Employee Assistance Programme for support.
• Work within a supportive and well-established dealership with a strong local standing.

Additional Information

This role is based in Carrigaline, County Cork, Ireland. The position is full-time and permanent. The compensation includes a basic annual salary ranging from €30,000 to €36,000, with potential for an additional €3,000 to €6,000 per annum in performance-related pay.