- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 6 天前
- Work mode
- 在办公室
- Eligibility
- Candidates with experience in service administration, scheduling, repairs, or similar coordination roles are preferred.
- Resume
- Required to apply
Where you'll work
职位描述
About the role
This position suits an organised, proactive person who can help ensure service jobs are arranged and completed smoothly. You will be the point of contact for customer requests, coordinate repairs with service technicians, and provide professional, friendly support throughout the process.
Role details
Position: Service Administrator
Location: Sunshine Coast - Warana, Queensland, Australia
Work pattern: Monday to Friday, full-time permanent role
Reporting to: Branch Manager
What you will need
- Previous experience in a similar administration, service coordination, or repairs-related role is preferred.
- Excellent verbal and written communication skills, with a customer-first approach.
- Solid computer skills, including confidence using Microsoft Excel and internal systems.
- Self-driven attitude, with a willingness to learn and work toward targets and results.
- Ability to collaborate effectively with colleagues, customers, suppliers, and other stakeholders.
Key duties
- Answer customer calls in a courteous and professional way.
- Liaise with service technicians to share customer needs and organise service bookings.
- Handle purchase orders with suppliers and process invoices where needed.
- Track job progress and keep customers informed with timely updates.
- Look for ways to improve processes and support growth in the service function.
Benefits
- Staff discounts on health equipment products and related services.
- Quarterly incentive program.
- Access to an Employee Assistance Program for mental wellbeing support.
- Discounts across retail, insurance, gym memberships, and more through the benefits package.
- Full training provided to build the knowledge and skills required for the role.
About the company
Aidacare is a major name in the healthcare equipment sector, known for its focus on quality, innovation, and customer service. The business employs around 1,300 people and operates from more than 90 sites across all Australian states and territories.
Application instructions
Interested candidates are asked to submit their application through the advertised application process.