Sales Support Executive

Role overview

The Sales Support Executive is responsible for providing day-to-day administrative, coordination, and operational assistance to the sales function. The role helps keep order processing on track, maintains accurate sales records, supports timely communication with customers, and ensures smooth collaboration across finance, logistics, supply chain, and marketing teams.

Sales and order administration

• Assist the sales team with handling orders from the moment they are entered until they are delivered.
• Work with customers and internal stakeholders on order confirmations, delivery schedules, changes, and cancellations.
• Check that sales orders reflect the correct pricing, discounts, minimum order quantities, delivery timelines, and contractual conditions.
• Keep customer records, order master files, and seasonal sales documents updated.

Customer and partner coordination

• Serve as a contact point for customers regarding order progress, supporting documents, and operational questions.
• Help manage communications related to collections, deliveries, sell-in timelines, and important milestones.
• Support the resolution of issues such as order mismatches, shortages, or delivery concerns by coordinating with the relevant teams.

Interdepartmental collaboration

• Coordinate with logistics and supply chain teams to monitor production progress, shipment movement, and final deliveries.
• Follow up with finance on invoices, credit notes, payments, and customer credit limits.
• Assist legal and commercial teams with contract-related paperwork when needed.

Reporting and data handling

• Prepare and maintain sales reports, order trackers, delivery updates, and seasonal performance summaries.
• Support forecasting and budget monitoring by consolidating data accurately.
• Ensure information remains consistent and reliable across internal systems and shared files.

Additional information

No stipend or salary range was specified for this position.