Runner

Role overview

Eastlands Venue Services Limited is building a new hospitality destination at Medlock Square, a year-round district at the Etihad Campus beside the Etihad Stadium and the Co-op Live arena. The area is designed to celebrate Manchester’s heritage while creating a modern landmark for food, leisure, culture, and entertainment.

The venue will feature a broad food and beverage mix, including casual coffee spaces, all-day dining, signature restaurants, and premium dining experiences. It is intended to serve daily visitors as well as large event crowds, delivering high-quality hospitality throughout the week and across the events calendar.

In the Runner role, you will help keep service moving smoothly by making sure food and drinks reach guests accurately, quickly, and to a high standard. You will work alongside Waiters, Bartenders, and Kitchen teams to support an efficient front-of-house operation and a strong guest experience.

This is a busy, practical role that suits someone who brings energy, strong teamwork, and a sharp eye for detail. You may support both polished restaurant service and high-volume matchday or event service.

Key responsibilities

Your work will help maintain service flow, presentation, and guest satisfaction throughout the shift.

• Support a great guest experience by delivering food and beverages promptly and correctly, while staying aware of table numbers, service rhythm, and guest needs.
• Carry food and drinks safely and professionally, following company standards at all times.
• Keep communication clear between kitchen and service teams so orders are delivered accurately and any issues are handled quickly.
• Help clear and reset tables efficiently so the room continues to run smoothly.
• Assist with opening and closing duties, including keeping service areas stocked, tidy, and ready for use.
• Maintain cleanliness, order, and presentation standards during service.
• Adapt confidently to busy periods such as matchdays, concerts, and other major events.
• Work closely with Waiters, Bartenders, Hosts, and Kitchen colleagues to ensure strong coordination between front of house and back of house.
• Step in wherever support is needed to help the team meet service and operational targets.
• Follow all health and safety, food safety, and internal procedures.
• Present yourself professionally and represent the brand positively at all times.

Skills and experience

• Clear communication and strong teamwork
• Positive, can-do attitude and willingness to learn
• Ability to stay effective in a fast-moving environment
• High attention to detail
• Professional, guest-first approach
• Flexibility to work evenings, weekends, and event days
• Previous background in hospitality, restaurants, bars, or events is an advantage
• Experience in premium or high-volume service settings is desirable
• Understanding of food and beverage service standards is helpful
• Experience in stadium, arena, hotel, or restaurant operations is beneficial

Benefits

• Private Medical Insurance through Vitality, including Virtual GP access and rewards
• Group life assurance worth 4 times salary, paid to a nominated beneficiary
• Birthday day off
• Free meals during shift, including breakfast, lunch, fruit, and hot drinks
• Employee Assistance Programme and wellbeing platform with counselling support
• Employee discount platform with cashback and savings at major retailers
• Company pension scheme
• Generous holiday allowance plus bank holidays
• Career development opportunities across the campus

Additional information

Eastlands Venue Services Ltd uses applicant information only for recruitment purposes and processes it in line with UK GDPR and the Candidate Privacy Notice. Candidate data is kept for 18 months unless removal is requested sooner. For privacy-related enquiries, contact talent@eastlandsvsl.com.