Program Management Lead - YouTube - Shared

About the Role

Google Operations Center supports Google users and customers by helping solve problems and reach goals in a work environment that emphasizes continuous improvement and teamwork. This position is for a Program Management Lead who will act as a strategic bridge between stakeholders and the production team, contribute technical leadership to offshore production, and be accountable for delivering high-quality marketing programs within agreed service levels.

Key Responsibilities

• Partner with stakeholders to shape integrated media plans across multiple digital channels so they align with campaign goals and intended audiences.
• Work through campaign prioritization and make trade-offs based on available resources.
• Serve as the main daily contact for core business teams and handle escalations and queries.
• Work with PMMs during the campaign concept stage to collect technical inputs, validate feasibility, and estimate execution timelines.
• Support PMMs in preparing the Campaign Requirement Document and make sure all intake material is complete and detailed for the production team.
• Coordinate with global and regional stakeholders to gather every required input for program intake.
• Compile campaign assets and details for the offshore product team, then review the final build before stakeholder approval.
• Work closely with the offshore digital production team to deliver effective marketing programs.
• Act as a problem solver and thought partner by identifying issues, recommending solutions, and enabling fast resolution.
• Own operational, organizational, and business metrics tied to the program, with attention to excellence, training, certifications, process discipline, SOPs, innovation, and cross-team collaboration.
• Coordinate with offshore marketing operations during escalations, including investigation and issue resolution.
• Convert complex MarTech and production requirements into marketing execution that supports business goals and strategy.
• Contribute to improvements in marketing automation tools and related projects.

Requirements

• At least 6 years of experience working with digital media platforms and marketing automation tools such as email, paid media, and event-related campaigns.
• Demonstrated ability to build strategy into outcomes, including a successful history of designing go-to-market plans.
• Excellent communication skills for working with stakeholders and coordinating offshore production teams.
• Highly organized, detail-focused, proactive, and able to handle multiple priorities and deadlines while working collaboratively.
• Strong strategic thinking skills to manage campaigns end to end.

Preferred Qualifications

• Previous people management experience.
• Hands-on experience with Google Ads, Meta, LinkedIn, and ad-serving platforms such as DV360.
• Strong analytical ability and a proven record of solving complex problems.
• Working knowledge of marketing operations, workflows, and business requirements.
• Comfort working in a fast-moving, deadline-heavy environment with frequent changes and many concurrent projects.

Benefits

• Competitive compensation along with comprehensive health coverage, including medical, dental, and vision benefits.
• Family support benefits such as gender-neutral baby bonding leave, 26 weeks of birth-parent maternity leave, and generous life, accident, and disability insurance minimums.
• Onsite employees can access free meals, snacks, and engaging onsite experiences.

Additional Information

Information collected and processed through the Google Operations Center candidate profile and any submitted applications is governed by the company’s applicant and candidate privacy policy.

Google Operations Center is an equal opportunity employer and considers applicants without regard to race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected status. Qualified applicants are also considered regardless of criminal history, subject to legal requirements.

If you need assistance or special arrangements for the interview process, mention this in your application and confirm the details with your recruiter.

Recruitment agencies are informed that the company does not accept agency resumes and is not responsible for fees related to unsolicited submissions.

If your profile matches the role, the recruitment team will contact you. If you do not hear back within 2 to 3 weeks, the application should be considered unsuccessful at this time. For questions, you may contact the candidate support email provided by the company.