Non-Voice Customer Support (Chat Process)

Overview

TASC Outsourcing is hiring for a full-time, on-site Non-Voice Customer Support (Chat Process) role in Dubai, United Arab Emirates. This position is part of the retail sector and is intended for immediate joining.

Role Details

The assignment runs for 6 months and offers a salary of AED 6,500 per month. The role focuses on assisting customers through live chat and email while maintaining a professional and service-oriented approach.

What You Will Do

• Respond to customer questions through chat and email quickly and professionally.
• Share correct information about products, services, and company rules.
• Handle complaints and issues with the goal of keeping customer satisfaction high.
• Forward complex matters to the appropriate internal team when needed.
• Log all customer conversations accurately in the CRM system.
• Work toward productivity and quality goals, including response time and CSAT targets.
• Comply with company workflows, standard operating procedures, and data privacy requirements.
• Coordinate with internal departments to help close customer cases efficiently.
• Spot repeated customer pain points and suggest ways to improve processes.
• Communicate in a courteous, empathetic, and customer-first manner at all times.

Requirements

• Fluency in Arabic is mandatory, along with working English communication skills.
• Between 2 and 4 years of experience in non-voice customer support or chat-based support.
• Strong Arabic and English writing skills, plus fast and accurate typing.
• Comfortable using MS Office applications and CRM or customer support platforms.
• Willingness to work rotational shifts if the role requires it.
• Candidates who can join immediately are preferred.

Additional Information

• Industry: Retail
• Work location: Dubai
• Notice period preference: Immediate joiners