职位描述

Role Overview

This is a full-time learning program support position focused on the learner experience. The coordinator will help participants navigate the journey, respond to questions, resolve issues, monitor participation, and assist with reporting and engagement-related data.

What You’ll Be Supporting

The programs are already live, so the work centers on day-to-day support rather than launch activities. In practice, this role acts as the primary contact for learner questions and support needs, with a strong service orientation.

Key Duties

Guide enrolled learners through the program experience and help them understand next steps.
Handle support emails and tickets, then provide clear responses in a timely manner.
Troubleshoot learner issues and escalate when needed.
Track participation and engagement activity.
Assist with data review and reporting related to learner engagement.
Update FAQs regularly based on recurring learner questions.

Experience and Fit

A minimum of 1 year of professional experience is required. The ideal candidate should bring strong communication skills, a customer-service mindset, and a willingness to learn the systems used by the team. Prior exposure to those tools is considered a strong advantage.

Additional Information

This position is described as a remote role.

Learning Coordinator