L2 Production Support

Project Overview

This role sits within a software engineering environment that values practical problem-solving, engineering discipline, and a strong focus on business outcomes. The person in this position will use solid technical know-how across the software development lifecycle and work closely with multiple stakeholders to keep delivery aligned with shared objectives.

What You Will Do

• Deliver daily L2 assistance for internally built end-user applications and help keep systems running reliably.
• Handle application and production issues in a round-the-clock operational setup, following the support structure in place.
• Take part in rotating support duties with other team members.
• Investigate incidents to identify root causes and help drive resolution.
• Support ongoing improvement efforts and automate repetitive operational activities wherever possible.
• Assist with production deployments, which are expected roughly once a month.
• Provide intermittent on-call help during major production incidents and support L1 teams when needed.

Required Technical Background

The role calls for 1–3 years of experience in L2 technical support. Candidates should be capable of supporting internal applications and managing production incidents in a 24x7 environment. Experience with automating repetitive work and contributing to process improvements is important. A rotation-based support model will be part of the job, along with working knowledge of Unix, SQL, Python, OpenShift, and CI/CD pipelines. Familiarity with application monitoring, incident handling, and production support workflows is an advantage.

Preferred Experience

Additional exposure to Murex, DevOps / CI-CD pipelines, and Java at a support or developer level would be beneficial. The role also values a strong sense of ownership, accountability, and clear communication.