IT Support Technician

About Spring Fertility

Spring Fertility is a fast-expanding fertility organization led by experienced physicians and scientists from top research hospitals and fertility centers. The company focuses on individualized, patient-first care built on clinical quality, innovation, compassion, and strong support throughout each patient’s journey.

Why this role

This team values initiative, collaboration, positivity, and continuous improvement. The organization is growing quickly and offers an environment where motivated people can contribute meaningfully while developing professionally and personally.

Role overview

The IT Support Technician will handle both proactive and reactive technology support for doctors, nurses, medical assistants, and finance/administrative teams. The role involves direct interaction with senior leaders, physicians, and a growing workforce in a fast-moving setting. Work includes supporting and troubleshooting desktops, laptops, audio/video systems, mobile devices, Meraki networking, cloud tools, and medical-related devices and applications. Periodic travel to other open sites is required, along with on-call and rotational weekend remote coverage.

Key duties

• Support a workforce of more than 400 employees across clinical and administrative functions.
• Look for practical, innovative ways to improve IT support processes and service delivery.
• Maintain a strong service mindset and address urgent issues with care and attention.
• Assist with onboarding by preparing devices, deploying systems, and training new hires during IT orientation.
• Manage the asset lifecycle and procurement process, including inventory control, cycle counts, and decommissioning.
• Evaluate hardware and software options and contribute to IT initiatives and projects.
• Fix issues related to LAN, WAN, VPN, Wi‑Fi, print servers, and other back-office systems.
• Support and troubleshoot audio/visual conferencing equipment across multiple conference rooms and offices.
• Log, monitor, and close IT tickets promptly in line with SLA expectations while maintaining customer satisfaction.
• Coordinate with third-party technology vendors.
• Work alongside IT colleagues in remote locations, including domestic and international teams, and provide coverage when needed.
• Keep technical documentation accurate, complete, and easy for the wider IT team to access.

Requirements

• Bachelor’s degree is preferred, or an equivalent mix of education and work experience.
• At least 2 years of experience in an IT support position.
• Hands-on experience supporting Windows 10, basic Windows networking, laptops/tablets, Excel, Outlook, and Microsoft 365 tools such as Exchange, OneDrive/SharePoint, and Teams.
• Strong troubleshooting ability for PC hardware and software.
• Exposure to ticketing platforms, remote support tools, Meraki networks, and a phone platform such as RingCentral.
• Ability to work independently while balancing multiple priorities.
• Strong organization, planning, multitasking, and adaptability skills.
• Professional approach and sound business judgment.
• Clear written and verbal communication skills.
• Ability to collaborate effectively as part of a team.
• Experience with Azure AD and Intune is advantageous.
• Prior IT experience in a medical setting is a plus.
• Microsoft certifications are a plus.
• This is a full-time non-exempt role with early hours, rotating weekends, and holiday coverage.

Compensation

The pay range for this position is $25 to $30 per hour. Final compensation depends on job-related knowledge, skills, experience depth, certifications, and/or degrees.

Benefits

• Medical, dental, and vision coverage options
• Paid time off
• Access to BetterHelp therapy sessions for mental and emotional well-being
• Commuter benefits plus discounted home, auto, and pet insurance
• 401(k) plan with company match of up to 4%
• Fertility and parental leave benefits
• Career development opportunities in a rapidly growing company
• Employer-paid life and disability insurance
• Temporary and contract positions may not qualify for every benefit listed

Equal opportunity and accommodations

The employer welcomes applicants from all backgrounds, identities, and life experiences and maintains an inclusive, safe workplace. Reasonable accommodations are available for candidates and employees with disabilities during the application, interview, and employment process. A CCPA disclosure notice is referenced in the source material.