IT Support Technician

Role overview

CONECTUS SERVICE TECNOLOGIA DA INFORMAÇÃO is looking for a dependable IT Support Technician to join its team in a full-time remote role based in the United States. This position suits someone at entry to mid level who enjoys solving technical problems, helping users, and keeping systems running smoothly.

What you will do

• Act as the first and second point of contact for hardware, software, and network-related support requests.
• Diagnose and resolve issues through phone, email, remote tools, or on-site help when needed.
• Set up, install, configure, and maintain desktops, laptops, printers, and other IT devices.
• Support Microsoft Windows, macOS, Microsoft 365, and other business software.
• Handle user accounts, permissions, and access management tasks.
• Track IT assets, inventory, and software licenses to keep records accurate.
• Assist with connectivity issues involving Wi-Fi, VPN, DNS, and basic routing.
• Record, monitor, and update support cases in ticketing systems.
• Escalate advanced problems to senior IT staff or external vendors when required.
• Help with system updates, backups, patching, and routine maintenance work.
• Follow IT policies, security requirements, and data protection practices.
• Deliver responsive customer support and aim for timely issue resolution.

Skills and requirements

• Previous experience in IT support, helpdesk, desktop support, or technical support is preferred.
• Strong working knowledge of Windows, macOS, Microsoft 365, and common business applications.
• Basic understanding of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.
• Ability to troubleshoot hardware issues, configure devices, and install software.
• Experience using ticketing platforms and remote support tools is an advantage.
• Some familiarity with cybersecurity basics and endpoint protection is beneficial.
• Good troubleshooting ability and a practical approach to solving problems.
• Clear communication and strong interpersonal skills.
• Ability to manage priorities and stay effective in a fast-moving environment.
• A diploma or degree in Information Technology, Computer Science, or a related discipline is preferred.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are considered advantageous.

What the company offers

• Practical exposure to modern IT systems and infrastructure.
• Experience across networking, cybersecurity, cloud tools, and enterprise environments.
• Opportunities to grow into roles such as System Administrator, Network Administrator, IT Analyst, Infrastructure Engineer, or Cybersecurity professional.
• A collaborative, technology-focused workplace.
• Training support, certification assistance, and professional development opportunities.
• Competitive salary and benefits package.

Additional information

This role is open at entry-level to mid-level. It is a full-time position and is offered remotely. No specific vacancy count, salary amount, notice period, or start date was provided.