IT Support Specialist | Desktop Infrastructure

About the Company

Reolink is a smart visual technology brand serving homes and businesses. Established in 2009 by a team of engineers, the company focuses on practical, reliable security solutions that help people safeguard what matters most. Its products are used by millions of customers across more than 110 countries and regions, and the company continues to broaden its global reach.

Role Overview

This position supports end users and keeps the desktop and workplace IT environment running smoothly. The role combines hands-on technical support, Microsoft 365 administration, collaboration platform management, network oversight, vendor coordination, and participation in infrastructure projects.

Key Responsibilities

• Deliver first- and second-line support for employees, resolving issues related to hardware, software, networking, email, and other system problems.
• Set up, test, configure, and maintain laptops, desktops, mobile devices, telephones, printers, projectors, access control devices, and other IT peripherals.
• Track IT assets and software licenses, maintain standard desktop images, and carry out periodic inventory checks.
• Administer Microsoft 365, including configuration, setup, ongoing support, and maintenance.
• Support employee joining and exit processes by coordinating with HR for access creation, equipment readiness, email setup, and deactivation of accounts.
• Manage collaboration tools such as email, Teams, OneDrive, SharePoint, intranet pages, shared folders, and departmental sites.
• Assist business teams with document control, permissions, workflow setup, and improvements to collaboration platforms.
• Monitor office network equipment and infrastructure, including switches, routers, firewalls, wireless access points, VPNs, and server room equipment.
• Run routine network checks, spot performance issues, and help maintain stable, secure, and available connectivity.
• Coordinate with external vendors, telecom providers, and service partners for connectivity, support services, infrastructure maintenance, and project delivery.
• Support the buying, rollout, and lifecycle management of laptops, hardware, and software licenses.
• Take part in infrastructure upgrades, office expansion work, and relocation activities, including moving IT equipment, network gear, server room resources, internet services, and end-user devices.
• Maintain day-to-day operation of core business systems such as email, file sharing, collaboration tools, and authentication platforms.
• Prepare and update operating procedures, technical documentation, user manuals, and disaster recovery plans.
• Act as administrator for WeCom and other corporate communication platforms.
• Work with HR, Finance, Operations, and other teams to understand needs and provide appropriate IT solutions.
• Handle additional tasks as assigned by the manager.

Work Arrangement and Benefits

• Five working days per week.
• Current office location is near Kaki Bukit MRT.
• The office will move to the Tai Seng MRT area in August 2026.
• Medical coverage is provided.
• Annual bonus and performance-based bonus are included.