IT Support Specialist

Job summary

We are looking for a customer-oriented IT Support Specialist to deliver hands-on technical assistance to end users. In this role, you will troubleshoot issues across hardware, software, networks, and systems, while helping maintain smooth day-to-day technology operations and a strong user experience.

Key responsibilities

• Respond to employee support requests by phone, email, chat, and ticketing platforms.
• Investigate and fix problems related to hardware, software, networks, and system performance.
• Set up, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals.
• Administer user accounts, permissions, and access through Active Directory and similar identity tools.
• Support Microsoft 365, email platforms, collaboration software, and core business applications.
• Track, prioritize, and resolve tickets in line with service level agreements.
• Record incidents, solutions, and technical procedures clearly and accurately.
• Route more complex technical issues to senior IT personnel or specialist teams when needed.
• Help manage IT assets, software rollouts, and system upgrade activities.
• Follow security best practices and contribute to cybersecurity-related efforts.

Required qualifications

• An Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related discipline is preferred, though equivalent experience may also be considered.
• At least 1 to 3 years of experience in IT support, help desk, technical support, or a similar position.
• Working knowledge of Windows operating systems, Microsoft 365, Active Directory, and commonly used business software.
• Exposure to ticketing tools such as ServiceNow, Jira Service Management, Zendesk, or comparable systems.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, and VPN.
• Strong diagnostic thinking and problem-solving ability.
• Excellent communication skills and a service-first approach with users.

Preferred qualifications

• Experience supporting distributed teams in remote or hybrid setups.
• Familiarity with Microsoft Azure, Intune, and endpoint management platforms.
• Understanding of cybersecurity best practices.
• Background in hardware deployment and system administration.
• CompTIA A+, Network+, Microsoft, or similar certifications are an advantage.

Additional information

This is a full-time position based in the United States and can be performed remotely. The role focuses on supporting both end users and internal technology operations.