IT Support Officer (Entry / Junior)

Role overview

We are seeking an entry-level / junior IT Support Officer to help keep day-to-day technology services running smoothly. This role suits someone who is enthusiastic about starting a career in IT, enjoys helping users, and can deliver dependable technical assistance across hardware, software, and network-related issues.

Key responsibilities

• Act as the first point of contact for common technical problems involving devices, applications, and connectivity.
• Set up, install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Diagnose issues and resolve them efficiently while maintaining a professional approach.
• Help users with account creation, password resets, and access-related requests.
• Support Microsoft 365 tools, email services, and everyday productivity applications.
• Keep clear and accurate logs of incidents, resolutions, and IT equipment records.
• Refer more complex matters to senior IT staff when required.
• Assist with maintenance tasks, system updates, backups, and ongoing IT improvement work.

Requirements

• Fundamental understanding of computer hardware, software, operating systems, and basic networking.
• Working familiarity with Windows environments and Microsoft Office / Microsoft 365.
• Strong ability to investigate issues and find practical solutions.
• Good verbal and written communication, along with a helpful customer-service mindset.
• Ability to juggle multiple requests and prioritize support tasks effectively.
• Careful attention to detail and a willingness to learn new technologies.
• An IT-related qualification, certification, or technical training will be considered an added advantage.

What we offer

• Practical, hands-on experience in a professional IT support setting.
• Mentoring and ongoing learning support.
• A collaborative and encouraging team environment.
• Exposure to modern IT systems, tools, and technologies.
• Competitive compensation and strong potential for long-term career development.

Additional information

This is a full-time, on-site position based in Australia. The role is designed for candidates at entry or junior level. Salary details, opening count, start date, and application deadline were not specified.