IT Operations Engineer (Fresh Graduates Welcome)

About the role

This role is focused on keeping the employee technology environment running smoothly, securely, and reliably. The IT Operations Engineer will support everyday internal IT needs and help ensure staff have the right devices, access, and tools to work effectively.

Key responsibilities

• Handle daily IT support requests from employees, including issues related to hardware, software, and account access.
• Set up and prepare laptops, desktops, mobile devices, and user accounts for new and existing team members.
• Assist with employee onboarding and offboarding so access is enabled correctly at the start and removed promptly when no longer needed.
• Support patch management and vulnerability scanning to help keep endpoints, workstations, and servers current.
• Maintain company devices by installing updates, applying patches, and carrying out basic security checks.
• Manage software and application requests, including installation support and access provisioning.
• Help evaluate and test new tools or applications when guided by senior colleagues.
• Build awareness of safe AI tool usage within the organization, including the basics of data security and related risks.

Requirements

• At least 1 year of experience in IT support or a related area; fresh graduates are also encouraged to apply.
• Working knowledge of computer systems, operating systems such as Windows and/or macOS, and common workplace applications.
• A strong desire to learn and grow technical capabilities.
• Good troubleshooting ability and careful attention to detail.
• Clear communication skills and a service-oriented approach to helping users.
• Internship or project exposure in IT support, helpdesk, or system administration.
• Familiarity with tools such as Google Workspace, Microsoft 365, or device management platforms like Intune or Jamf.
• Basic understanding of networking and security concepts.

Additional information

The employer may use artificial intelligence tools to help review resumes and match candidates to the role. These tools are intended to support the recruitment team by offering recommendations only; they do not replace human judgment. Final hiring decisions are made by people, who consider the tool-generated insights alongside other relevant factors. For more information about how personal data is processed, candidates may contact the company directly.