- 经验
- 3+ yrs
- 薪水
- —
- 职位空缺
- 1
- 发布
- 5 天前
- Work mode
- 在家办公
- 学历
- Undergraduate degree in MIS or related field
- Eligibility
- Experienced professionals with desktop support background and the stated technical qualifications can apply.
- Resume
- Required to apply
职位描述
About the Role
This role sits within a global energy services organization that focuses on innovation, growth, and leadership. It offers the chance to support end users in a large enterprise environment while contributing to service quality and operational continuity.
Key Responsibilities
- Diagnose and resolve service desk requests related to software and hardware, working with general oversight.
- Deliver remote assistance for desktop systems and connected peripherals in a networked setup.
- Route unresolved matters to the appropriate team in line with service level targets.
- Check back with users to confirm that incidents have been handled satisfactorily.
- Record actions taken, then update and close tickets with complete notes.
- Follow organizational rules, standards, and internal procedures in all support activities.
- Support the installation and removal of applications, computers, and peripherals.
- Carry out assigned tasks independently and collaborate with colleagues when required.
- Work in a way that minimizes disruption to business operations.
- Spot issues and correct them with direction from supervisors when needed.
Requirements
- A bachelor’s or undergraduate degree in Management Information Systems or a closely related discipline is preferred.
- A+ certification or an equivalent level of hands-on technical experience is preferred.
- At least 3 years of desktop support experience in a Microsoft-based environment.
- Working knowledge of desktop hardware.
- Strong familiarity with Microsoft operating systems.
- Comfort using Microsoft Office applications.
- Basic understanding of computer networking principles.
Additional Information
The employer is an equal opportunity workplace and makes hiring decisions without discrimination based on race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex or gender, sexual orientation, gender identity, age, veteran status, national origin, or any other protected status.
Location
14 Liberation Link, Accra, Greater Accra Region, Ghana.
Job Details
Requisition number: 208012. Experience level: Experienced hire. Job family: Support Services. Product/service line: Information Technology. Full-time role.
Compensation
Pay is competitive and will be aligned with relevant experience.