Hotel Front Office Receptionist

Role overview

Victoria Hotel is looking to add an experienced, energetic Front Office Receptionist to its Front Office team in Galway. Reporting to the Front Office Manager, this position focuses on delivering a warm, efficient guest experience at check-in and check-out, while also recommending and promoting hotel offerings where suitable.

The ideal person will enjoy working in a lively, fast-moving setting and bring a strong service mindset to every guest interaction.

Key responsibilities

• Respond to guest reservations by phone and email in line with company service standards.
• Support and manage group booking enquiries through to guest arrival.
• Actively promote upgrades and upsell the hotel’s outlets and services.
• Take responsibility for tasks, follow them through carefully, and maintain close attention to detail.

Candidate profile

• Prior experience on a reception team in a hotel of 3-star standard or above.
• Previous exposure to Opera Cloud will be considered an advantage.
• Strong organisational and administrative ability, with accurate attention to detail.
• Motivated, collaborative, and comfortable working as part of a team.
• Excellent spoken and written English; additional languages are a plus.
• Neat, professional appearance is required.
• Positive, approachable attitude with a willingness to go the extra mile for guests.

About the employer

Byrne Hotel Group is a family-run collection of hotels and guest houses across Galway, Dublin, and the UK, known for delivering Irish hospitality. The group places a strong emphasis on exceptional guest service, staff training, career growth, and a supportive workplace culture.

Benefits and schedule

• Company events
• Staff meal
• Upselling incentives
• 8-hour shifts
• Day and evening shifts
• Weekend availability required