General Adjuster

Opportunity

Crawford & Company, a leading global claims management firm and the largest publicly listed organization in its field, is hiring an experienced Major & Complex Loss Adjuster for its GTS team.

This position offers the chance to oversee a portfolio of large, technically demanding claims while partnering with a well-regarded group of senior specialists. The role involves providing expert guidance, accelerating claim outcomes, and supporting important clients across the insurance sector.

You will work in a team-oriented setting that places value on technical capability, sound commercial decision-making, and effective client relationships, with support from leaders invested in your professional development.

Why this role stands out

• Join a respected team with strong performance standards
• Build a long-term career within a global business
• Receive supportive leadership with a focus on growth and development

About the candidate

The ideal applicant is a trusted and well-regarded loss adjuster with a solid history of handling major and complex claims. You should bring established industry relationships, practical judgement, and the confidence to work through complicated situations.

Key capabilities

• Hands-on background in major and complex loss claim management
• Established relationships with insurers, brokers, and other key stakeholders
• Strong negotiation, relationship management, and dispute resolution skills
• Ability to manage demanding portfolios with a commercial and client-first mindset
• Dedication to continued professional growth and technical quality

Requirements

• At least 5 years of experience in major and complex loss adjusting
• ANZIIF or AICLA qualifications, or a comparable credential
• Demonstrated ability to develop trusted stakeholder relationships
• Current valid driver’s licence

Additional information

The employer promotes a diverse and inclusive workplace and welcomes applications from all qualified people, including Aboriginal and Torres Strait Islander candidates.

Applications from candidates across the world are encouraged. For outstanding applicants, visa sponsorship and relocation assistance may be offered. Anyone hired will need to pass a national police check.