Front Office Supervisor (m/w/d)

Position Overview

We are looking for a Front Office Supervisor for &REPEAT Köln Airport in Cologne. This role is a great fit for someone who enjoys working at the front desk, interacting with guests directly, and contributing ideas that can also be put into practice. The hotel emphasizes short decision paths and a flat hierarchy, giving you the opportunity to actively help shape the property.

Responsibilities

• Look after VIP guests and handle check-in as well as check-out processes.
• Respond to guest inquiries by phone and email.
• Support the development and rollout of hotel standards.
• Take on organizational and administrative duties in both the front office and back office.
• Prepare accounts receivable tasks and hand them over to the relevant specialist department.
• Help ensure that guest satisfaction goals are achieved.
• Train and onboard new team members.

Requirements

• Completed training in the hotel industry or a degree in hotel management or tourism management.
• Several years of experience working at the front office.
• Interest in developing into a leadership role.
• Strong communication and expression skills.
• A guest-focused mindset.
• Independent, responsible, and solution-oriented working style.
• Very good written and spoken German, at least B2/C1 level.

Benefits

• Permanent employment contract.
• Compensation aligned with the market.
• Vacation and Christmas bonus, regulated by collective agreement.
• Coverage of public transport ticket costs up to a maximum of EUR 58.
• Company health budget of EUR 600 and up to 70% reimbursement for dental prosthetics, available from the seventh month.
• Induction day for every new employee, including a tailored onboarding plan.
• Regular training opportunities for professional and personal development through the company academy, including leadership training, communication training, and foreign language courses.
• Employee perks through partner companies such as Ticketsprinter.
• Free meals for employees.
• Discounted staff rates and offers across all b'mine hotels, also available for family and friends.
• Minute-by-minute time tracking with compensation for overtime.
• Trial overnight stay during onboarding.
• Regular team events.
• Bonus payment for successful employee referrals.
• E-bike, e-scooter, and e-roller leasing for fully electric mobility, available from the seventh month.

Additional Information

Join a workplace that values a tolerant and sincere environment, where individuality matters and flat hierarchies support open collaboration. If this sounds right for you, the team welcomes your application.