Front Office Supervisor

About the Property

This role is with a family-run Relais & Châteaux hotel on the scenic west coast of Vancouver Island in Tofino, British Columbia. Since 1996, the property has been known for delivering memorable guest experiences. Its reputation is built on strong leadership, a committed team culture, and a consistent focus on service quality.

The workplace emphasizes belonging, respect, and support, with a strong commitment to sustainability, exceptional guest service, and long-term value for families and the local community.

Role Overview

As Front Office Supervisor, you will support the Front Office Manager and help lead a hands-on team responsible for delivering personalized service that meets or exceeds Relais & Châteaux, AAA 4 & 5 Diamond, and Forbes standards.

Key Duties

• Provide prompt, tailored guest service that aligns with premium hospitality standards.
• Assist the Front Office Manager in overseeing team performance and daily operations.
• Act as the first point of contact for guests and team members needing immediate support, and follow through on guest concerns when needed.
• Take part in human resources activities for the Front Office department as assigned.
• Help build a positive environment that encourages learning and development among team members.
• Support the creation, rollout, tracking, and ongoing improvement of systems that manage the movement of guests, staff, and supplies through the department.
• Contribute to annual budget planning for the Front Office department.
• Ensure the front office work areas and storage spaces remain clean and in proper physical condition.
• Carry out administrative tasks needed to keep the department running smoothly.

Qualifications

The employer values equality and diversity and hires based on merit, knowledge, skills, and experience. The ideal candidate should reflect the West Coast culture while remaining dedicated to hospitality excellence.

• Comfort working in a team-based environment and a genuine willingness to learn while aiming to exceed luxury hospitality standards.
• Ability to lead by example and contribute proactively to the Front Office leadership team.
• Strong guest service orientation with a clear focus on exceeding expectations.
• Capability and interest in leading a high-performing front office team.
• Solid human resources skills.
• At least 2 years of management or supervisory experience in the front office of a high-end full-service property.
• Excellent interpersonal, spoken, and written communication skills.
• Strong organization, attention to detail, multitasking ability under pressure, and creative problem-solving skills.
• Understanding of financial statements, budgeting, scheduling, and cost control.
• Working knowledge of Maestro, PMS, Microsoft Word, Squirrel, FileMaker Pro, and Excel.
• Flexibility to work evenings, weekends, and holidays.
• Valid BC Class 5 driver’s license eligibility, plus at least 2 years of clean driving experience in the applicant’s home country.
• Ability to make a 2-year commitment to the position.

Compensation

The salary offered for this position is $49,750 per year.

Additional Information

The organization notes that strong work relationships are built on mutual appreciation. Team members can expect access to benefits and privileges associated with working at the Inn. Applicants confirm the accuracy of the information they submit, and responses are typically provided only when a resume and interests match an open role.