- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 6 天前
- Work mode
- 在办公室
- Eligibility
- Candidates who can commit to full-time hours and are available for flexible shift patterns, including weekends, bank holidays, early shifts, and evening shifts. The role is not intended for students seeking summer-only work.
- Resume
- Required to apply
Where you'll work
职位描述
Role Overview
Lyrath Estate is looking to add a Front Office Receptionist to the team at the recently renovated SpringHill Hotel in Kilkenny. This is a full-time, on-site position within the Front of House department, where you will be the first person guests meet and a key part of creating a welcoming, efficient, and polished hotel experience.
The role requires a full-time commitment and is not suitable for students seeking a summer-only position.
What You’ll Do
- Stay fully informed about the day’s arrivals, departures, and any special guest requests.
- Welcome guests warmly and handle check-ins and check-outs smoothly and professionally.
- Respond to reservations, questions, and guest requests quickly and courteously.
- Help drive revenue by recommending upgrades, offers, and promotions when appropriate.
- Manage cash, charges, floats, and till procedures in line with company policy.
- Address guest concerns promptly and work toward a quick resolution.
- Prepare room allocations for the following day’s arrivals.
- Use knowledge of the local area, amenities, and transport options to assist guests.
- Carry out any additional reasonable duties assigned by management.
What We’re Looking For
- Strong spoken and written English.
- Prior experience in a reception or front desk role.
- Comfort using basic computer systems; familiarity with Hotsoft is an advantage.
- Hospitality experience would be helpful, though it is not essential.
- Excellent guest service and a naturally friendly, welcoming manner.
- Good organisational skills and the ability to prioritise tasks.
- Flexibility to work weekends, bank holidays, early shifts, and evening shifts.
- Confidence working in a busy, fast-moving environment.
Benefits
- Free meals while on duty.
- Free on-site parking.
- Reduced employee accommodation rates.
- Discounted rates for friends and family.
- Food discounts when dining in the hotel.
- Employee referral programme.
- Educational assistance programme.
Additional Information
This opportunity is intended for candidates who can work full time. Students looking for summer-only work should not apply.
Interested candidates should send their CV to the Human Resources Department for review.