Front Office Agent

About the Employer

Wynn Al Marjan Island is an upscale beachside resort project in the United Arab Emirates, scheduled to welcome guests in 2027. Set on a scenic island that curves into the Arabian Gulf and located under 50 minutes from Dubai International Airport, the development is planned as a major integrated destination with 1,530 rooms and suites, 22 dining and lounge venues, a theatre, a nightclub, and a five-star spa.

Role Overview

The hotel operations team is hiring a Front Office Agent to support guest-facing services at the resort.

What You Will Do

• Greet visitors warmly and manage arrival and departure formalities with care and efficiency.
• Oversee room allocation, answer billing questions, and resolve guest service needs with accuracy.
• Share details about resort facilities, available services, and nearby places of interest.
• Work closely with housekeeping, concierge, and other hotel teams to help create a smooth guest experience.
• Address complaints and recovery situations in a calm, professional, and empathetic manner.
• Keep guest information accurate and protect the confidentiality of personal data.
• Introduce resort offerings and suggest room upgrades or packages when suitable.
• Keep the front desk presentable, orderly, and consistent with brand expectations.
• Deliver service that meets Forbes Five Star quality standards.
• Adhere to operating procedures and safety requirements at all times.
• Assist with VIP arrivals and tailored guest requests with a high level of personalization.

Candidate Profile

• Experience in front office or guest services is preferred, particularly within a luxury hospitality environment.
• Strong verbal and interpersonal communication abilities are essential.
• You should be detail-oriented and comfortable managing multiple tasks at once.
• Working knowledge of property management systems and Microsoft Office is needed.
• English fluency is required; other languages are an advantage.
• A polished, professional presentation and guest-first mindset are important.
• The role requires flexibility for evenings, weekends, and public holidays.
• Extended periods of standing may be required, along with occasional assistance with guest luggage or amenities.
• Background in Forbes Travel Guide standards and related training is preferred.

Benefits

The position comes with a competitive salary paid in UAE Dirhams (AED), along with a strong leave policy, healthcare coverage, life insurance, incentive opportunities, and additional employee benefits.

Additional Information

This opportunity is part of a highly regarded hospitality brand and is intended for individuals seeking a career in a luxury resort environment.