Customer Support Specialist

Role overview

Serenity Healthcare is hiring a full-time Customer Support Specialist in Dallas, TX, near University Park. This role focuses on delivering a positive, reassuring experience for individuals taking part in a structured support program. The position is a strong match for people who enjoy helping others, building trust, and creating calm, encouraging interactions.

Compensation for this role is $23-$30 per hour, along with quarterly performance-based bonuses. Full paid training is provided, so prior specialized experience is not required.

What the role involves

You will serve as a dependable contact for participants and help make each session smooth, supportive, and productive. The job centers on compassionate communication, consistent follow-through, and maintaining a welcoming environment.

• Support individuals one-on-one during scheduled sessions
• Use and monitor program tools and technology after training
• Encourage positive habits through journaling, goal-setting, and reflection
• Record accurate session notes and share relevant updates with the team
• Contribute to a respectful, comfortable, and encouraging atmosphere

Who this role suits

Serenity is especially interested in candidates from customer service, hospitality, retail, education, coaching, caregiving, or other people-centered backgrounds. The main focus is on your ability to connect with others and help them feel supported.

Requirements

• At least 2 years of full-time professional experience in any field
• Strong verbal and written communication skills
• Patient, empathetic, and confident in interpersonal interactions
• Dependable, punctual, and open to guidance and feedback
• Must be legally authorized to work in the United States
• Ability to complete a background check and drug screening

Benefits

• 90% employer-paid medical, dental, and vision coverage
• 401(k) retirement plan
• 10 PTO days, increasing to 15 after one year, plus 10 paid holidays
• Growth opportunities as the organization expands
• Supportive, team-oriented workplace culture

About Serenity

Serenity is an expanding organization dedicated to helping people make meaningful progress through innovative tools, structured programs, and a people-first mindset. The team works to create supportive experiences that help individuals build confidence, establish positive habits, and create lasting change.

Equal opportunity statement

Serenity is an equal opportunity employer. All qualified candidates are encouraged to apply.