- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 2小时前
- Work mode
- 在家办公
- Eligibility
- Candidates who have customer service experience, strong communication skills, and CRM familiarity are well suited for this role. Experience in event support and video conferencing tools is an added advantage.
- Resume
- Required to apply
职位描述
Company Overview
Elevent partners with businesses to discover, reserve, and organize strong team and customer events. The company handles coordination, operational details, and event-related challenges so organizers can focus on the experience itself.
Role Summary
This is a remote, full-time position based on an 8:00 AM to 4:30 PM ET schedule. The role sits at the intersection of customer support and account management, with touchpoints across sales and operations.
What You’ll Do
- Deliver prompt, high-quality support to clients across email, live chat, and both inbound and outbound phone calls.
- Develop and nurture trusted relationships with assigned accounts.
- Take a proactive, consultative approach by starting conversations about upcoming client needs.
- Work closely with internal teams and external vendors to keep service delivery smooth and reliable.
- Spot opportunities to expand existing accounts through upselling and cross-selling.
- Handle client concerns and disagreements in a way that protects satisfaction and trust.
What Success in This Role Looks Like
The right person is a clear communicator who enjoys solving problems in changing situations. This position suits someone who can manage several tasks at once, stay organized, think critically, and work comfortably in a fast-moving, sometimes ambiguous environment.
Requirements
- Strong verbal and written communication skills, with a personable phone manner and a clear, conversational writing style.
- Proven ability to learn quickly and solve problems effectively.
- Comfort working through uncertainty and adapting to the needs of a growing business.
- Strong analytical thinking and a willingness to tackle challenging situations.
- Excellent organization and careful attention to detail.
- Previous experience in customer service.
- Experience using a CRM such as HubSpot, Salesforce, or a similar platform.
- Bonus: background in planning or supporting virtual or in-person events, plus familiarity with video conferencing tools, or a strong willingness to learn them.
Working Schedule
The role follows an 8:00 AM to 4:30 PM Eastern Time schedule.