Customer Support Associate

Company Overview

Reliance Retail, established in 2006, stands as one of India’s largest and most profitable retail businesses, with a broad omni-channel footprint. Its network spans more than 15,000 stores across over 7,000 cities, serving customers in categories such as consumer electronics, fashion, grocery, pharma, and connectivity. Backed by a strong digital commerce platform and an efficient supply chain, the company focuses on delivering an exceptional shopping experience and dependable customer service. Based in Mumbai, it employs more than 10,000 people and continues to be a major force in the retail sector.

Job Overview

The organization is looking for a Junior Customer Support Associate for its Ludhiana location. This is a full-time, on-site role suited to someone with 1 to 3 years of experience in a customer-facing environment. The position centers on managing customer queries, improving satisfaction, and supporting a smooth service experience across multiple channels as the company continues to grow its retail reach.

Qualifications and Skills

• Hands-on customer service exposure, ideally with at least one year in a client-facing position, to respond to issues efficiently.
• Strong verbal and written communication skills for clear interaction with customers and internal teams.
• Good analytical thinking and a proactive mindset to identify concerns early and resolve them quickly.
• Working knowledge of cash management to maintain accurate transactions and financial records.
• Understanding of backend operations to support internal coordination and order-related processes.
• Ability to improve customer experience through feedback-driven service handling.
• Capability to deliver responsive customer support with timely and effective resolutions.
• Familiarity with back-of-house operations to assist with smooth staff and process coordination.

Roles and Responsibilities

• Deliver high-quality service by understanding customer needs and recommending suitable solutions without delay.
• Interact with customers through different communication channels to maintain a consistent and positive service journey.
• Address customer complaints and questions while working within company policies to close issues satisfactorily.
• Work closely with backend teams to improve operational flow and strengthen customer satisfaction.
• Keep customer information updated and organized using digital systems for easy access and reference.
• Assist the sales function by verifying product details and supporting the team during busy periods.
• Handle cash responsibly, ensuring accuracy and compliance with company procedures.
• Share service improvement ideas and customer feedback that can contribute to business growth.

Additional Information

This role is intended for candidates who can manage customer interactions, support internal operations, and contribute to an efficient retail service environment. The position is open at Ludhiana, Punjab, India.