Customer Support Agent (Collections)

Company Overview

Afriam International provides a broad mix of services, such as business consultancy, business process outsourcing, virtual business incubation, digital marketing, call center operations, e-commerce solutions, and news publishing. The company focuses on practical, innovative support that helps clients run their operations more effectively and aims to deliver value at a global level.

Role Summary

The organization is looking to add a Customer Support Agent focused on collections. This position is based onsite at Ako Adjei La Road in Accra.

Key Duties

• Respond to customer questions and handle inbound support needs.
• Follow up on outstanding payments and support collection activities.
• Provide a professional, helpful, and high-quality customer experience.

Candidate Profile

• Applicants should have strong technical or communication abilities, depending on the demands of the role.
• It is important to work effectively both on your own and as part of a team.
• A dependable, professional attitude is required.
• Prior relevant experience is preferred.
• Candidates must live in or near Labadi and the surrounding area.

Benefits

• Chances to grow professionally.
• Access to training and development support.
• A cooperative and encouraging workplace.

Application Note

Applicants should submit a CV only and not attach certificates. Please review the job details carefully before applying.